Refund and Returns Policy – AVS Pro Master
At AVS Pro Master, we are committed to your satisfaction. Please review our Refund and Returns Policy to understand how we handle returns, refunds, and cancellations.
1. Return Eligibility
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Digital Products: Due to the nature of digital goods, returns and refunds are not accepted once the product has been delivered or activated.
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Physical Products: Returns are accepted within 30 days of delivery for items that are unused and unopened.
2. Return Process for Physical Products
To initiate a return:
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Contact us with your order number and reason for return.
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Items must be in original condition and packaging.
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Return shipping is the customer’s responsibility unless the product is damaged or defective.
3. Refund Process
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Refunds are processed once returned items are received and inspected.
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Refunds will be issued to the original payment method.
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Please allow 7–10 business days for the refund to reflect in your account.
4. Damaged or Defective Items
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If your product arrives damaged or defective, contact us within 48 hours of delivery and include photos of the damage.
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You may request a full refund or replacement at no extra cost.
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Return shipping for damaged or defective items will be covered by us.
5. Non-Refundable Items
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Activated or downloaded digital products
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Opened, used, or tampered physical products
6. Exchanges
We do not offer direct exchanges. If you require a different item, please return the original product (if eligible) and place a new order.
7. Order Cancellations
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Orders can be canceled before they are shipped.
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Once shipped, orders cannot be canceled but may be eligible for return upon receipt.
8. Contact Us
For all return and refund inquiries, please contact us:
📧 Email: info@avspromaster.com
📞 Phone: 24/7 Support Service
📍 Address: 50 Washington Square S, New York, NY 10012, USA